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You have heard many of the things Eric Martin writes before, but he assembles the ideas in a way that yields true new meaning. This book is a most for everyone working in an organization that is in a position to create value or should.
Got me to think about “business value” in a new light. Also has a very interesting stance on bureaucracy as a form of business value and institutional memory. As a millennial trained to hate bureaucracy in all its forms this matured my view on the issue I think. Anyway, good quick listen. Will likely need to listen to again later.
The book also made a useful distinction between customer value and business value. That while often overlapping these can be distinct things.