Thanks for the Feedback

  • by Sheila Heen, Douglas Stone
  • Narrated by Sheila Heen, Douglas Stone
  • 9 hrs and 48 mins
  • Unabridged Audiobook

Publisher's Summary

The best-selling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning.
We swim in an ocean of feedback. Bosses, colleagues, customers - but also family, friends, and in-laws - they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development - but we dread it and often dismiss it.
That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first audiobook to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers - in the workplace and in personal relationships as well.
Coauthors of the international best-seller Difficult Conversations, Stone and Heen have spent the last 10 years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The audiobook is destined to become a classic in the world of leadership, organizational behavior, and education.


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Customer Reviews

Most Helpful

Poor narration ruins yet another good read

The content in Thanks for the Feedback is useful, insightful, applicable, and valuable, and the authors write with credibility and humor. However, as with their previous book, Difficult Conversations, the content is rendered difficult to understand and therefore almost inaccessible due to poor narration (Douglas, sorry to give you this evaluative feedback: you mumble and your delivery is stilted; Sheila, your narration is somewhat better; at least you're easier to understand, if a little sing-song-y in places) and poor production (vocal pitch and modulation drop off to the point that it's impossible to hear the end of many sentences - where is the vocal coach?).

If this is ever re-recorded and re-released, I'd consider keeping it as a reference. Without a wholesale revision it's a slog to get through the first time, let alone experiencing it a second time.

Authors, if you're not trained in narration, please get someone else to read your work for you so your work presented in the best possible manner. Your audience will thank you for putting aside any ego attachment you may have in favor of accessibility.
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- A Few Words

Beneficial Information, Important Skill

I happened to listen to this book while participating in Toastmasters, an organization that incorporates regular feedback into its program. The book is very helpful with respect to recognizing the need to develop the ability to work well with feedback. Listening to this book helped take much of both the stress and the sting out of feedback. I am now more able to look at feedback as a positive, particularly when delivered well and early. Someone has taken the time to offer me the benefit of their opinion. I have the opportunity to consider their opinion and determine whether to agree with and act on the feedback.

Participating in a contest and honing a speech with repeated feedback definitely left me with the impression that seeking and using feedback accelerated my improvement.

This is one of those books that I have listened to over and over again. It is probably another of the occasional books that I will eventually buy in paper or e-book format because of the wealth of useful information available in the book.

I gave a well received Toastmasters speech inspired by the ideas in this audiobook.

I recommend it for assistance in developing skill in both giving and receiving feedback. I believe that listening to this book has helped me provide others with more useful feedback, delivered in a more constructive manner.

Not the greates narration ever and the book could have benefitted from more professional narration. But, there may also be some benefit from hearing the voices of the authors, perhaps to a lesser extent.
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- Sheila

Book Details

  • Release Date: 03-04-2014
  • Publisher: Penguin Audio