• Summary of Never Split the Difference by Chris Voss and Tahl Raz

  • Includes Analysis
  • By: Instaread
  • Narrated by: Sam Scholl
  • Length: 28 mins
  • Unabridged
  • Release date: 08-29-16
  • Language: English
  • Publisher: Instaread
  • 3.3 (7 ratings)

Regular price: $3.95

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $3.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Never Split the Difference by Chris Voss and Tahl Raz is a guide to using hostage negotiation techniques in business and personal negotiations.
Modern negotiation strategies taught in business school usually center on classic texts that describe negotiation without factoring in emotions or irrational behavior. In reality, all negotiations involve emotional factors and illogical reactions. And in hostage scenarios, "splitting the difference" by accepting the release of half the hostages in exchange of partial fulfillment of demands is never a desired outcome.
Hostage takers who feel heard are more likely to trust negotiators to be honest about what they want. Active listening involves mirroring the other person's speech, speaking in a way that sounds assertive but calming, and not saying anything at all for several seconds between utterances. This slows the conversation down and conveys the impression that the negotiator wishes to understand.
Please note: This is key takeaways and analysis of the book and not the original book.
©2016 Instaread (P)2016 Instaread
Show More Show Less

Customer Reviews

Most Helpful

By BizWiz on 10-01-17

A money grab for this author

What a waste of time ...seriously I would be ashamed to out my name on this.

Read More Hide me
See all Reviews

Customer Reviews

Most Helpful

By Anonymous User on 05-05-17

why would I want a summary of a book

it actually is a summary of the book. I mistakenly thought this was the book. waste of a download

Read More Hide me
See all Reviews