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This is an excellent summary of Crucial Conversations. Loved the content. Loved the narration. And most of all -- loved how actionable it was. Started applying some of the concepts at work with employees and already seeing positive results. Good work!
Like the content of what was being presented. Did not like that the reader started to rant about his views on President Trump. I wanted to learn about the material in the book not the political opinion of the reader. Feel this behavior was a complete 180 from what was being taught.