Stop Trying to Delight Your Customers (Harvard Business Review)

  • by Matthew Dixon, Karen Freeman, Nicholas Toman
  • Narrated by Todd Mundt
  • 0 hrs and 18 mins
  • Periodical

Publisher's Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.
This article was first published in the July 2010 issue of Harvard Business Review.


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Book Details

  • Release Date: 07-13-2010
  • Publisher: Harvard Business School Publishing