Stop Trying to Delight Your Customers

  • by Matthew Dixon, Karen Freeman, Nicholas Toman
  • Narrated by Todd Mundt
  • 0 hrs and 18 mins
  • Unabridged Audiobook

Publisher's Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.
This article was first published in the July 2010 issue of Harvard Business Review.


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Book Details

  • Release Date: 03-03-2015
  • Publisher: Harvard Business School