One out of every five people in the workplace can be difficult to deal with. This program identifies the most troublesome personalities and shows you how to handle them - both tactfully and effectively. You will learn how to: confront "backstabbers" who undermine team efforts, deflect co-workers who put their social needs above their work, motivate a "deadweight" to meet the needs of your team, and more. Learn tips and techniques to deal with the most common types of problem behavior. Suitable for all managers and supervisors.More
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