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Publisher's Summary

Have you ever been put on the spot and kicked yourself later for not having a substantial, confident response? Have you ever lost out on a promotion because you didn't get along with your colleagues or boss? Have you ever blanked when delivering a speech or a presentation?
Saying the right thing isn’t just about feeling comfortable. It's also essential for building successful relationships, getting ahead at work, and increasing your income. To get what you want, you have to know how to ask for it, how to negotiate, how to react. That's where Lisa Marshall's audiobook comes in.
With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.
©2013 Lisa B. Marshall (P)2013 Macmillan Audio
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Customer Reviews

Most Helpful
3 out of 5 stars
By Jess on 03-20-15

Eh... not what I was expecting.

This book was good, but not really what I was expecting. I can present in front of small groups, but have terrible public speaking anxiety. I'm now at the level where it will be a major limiting factor in my career advancement. The title made me think that this would be a book about public speaking, where in reality it was more of a business communications 101. There were definitely some interesting points, but I feel this book would be best for someone who is interested in improving their overall communication style or are early in their career.

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1 of 1 people found this review helpful

4 out of 5 stars
By Daniel on 03-13-13

Would listen again

What did you love best about Smart Talk?

Very useful information.

Who was your favorite character and why?

The author is very engaging.

Which scene was your favorite?

Not sure.

If you were to make a film of this book, what would be the tag line be?

This would not make a good film.

Any additional comments?

A little longer than needed. But definitely a good read for people working in the business world.

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1 of 1 people found this review helpful

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Customer Reviews

Most Helpful
4 out of 5 stars
By Edosa on 06-22-16

Great Content

Lisa is full of energy and has packed relevant content. Could, however, be more concise.

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5 out of 5 stars
By markwilliams.trainer on 02-13-15

Clear, practical & inspirational

Would you recommend this audiobook to a friend? If so, why?

Yes, this is a very clear, engaging and above all useful book. I would recommend this to anyone who wishes to improve their communication skills in areas such as networking, negotiating, influencing, giving feedback and saying 'no' positively. As a communication skills trainer myself, I find that each chapter is a handy bite-sized refresher in its own right

What did you like best about this story?

Lisa presents the various topics in straightforward terms with practical suggestions. The use of 'Quick Quizzes' and Case Studies help to contextualise the theory and make it transferable to real-life situations

What about Lisa B. Marshall’s performance did you like?

Lisa performs her own material clearly, enthusiastically and with a clear passion for her subject

Any additional comments?

If you are looking for an introduction to a wide range of communication topics without having to wade through the hundreds of other offerings out there, Smart Talk is invaluable.

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