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Publisher's Summary

The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the author's TeleSmart 10 System for Power Selling, Smart Selling on the Phone and Online pinpoints the ten skills essential to high-efficiency, high-success performance. Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of 'Sales 2.0' and become a true sales warrior!
©2009 Josiane Chriqui Feigon (P)2009 Audible, Inc.
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Critic Reviews

"To succeed in today’s tough sales environment, working harder isn’t enough. You need to work smarter; you need Smart Selling on the Phone and Online. Josiane Feigon is the consummate expert on selling by phone. No matter what your sales challenges are, she’ll guide you every step of the way from finding the decision maker to closing the sale. Keep this book by your phone!" (C.J. Hayden, author, Get Clients Now!)
"If inside sales is part of your sales model, or if you want it to be, you need this book. Josiane Feigon shows real-world, in-the-trenches strategies and techniques that will help you win more business using the phone." (Art Sobczak, President, BusinessByPhone.com)
“From learning quick sound bites that capture customer attention to navigating common obstactles to success…for anyone interested in better sales.” (Midwest Book Review)
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Customer Reviews

Most Helpful

By Glenn on 04-24-11

OK but just a general sales book

Title misleading for this book was more about general sales than selling on the phone and online. Not a lot new but an OK refresher. The reviews on Amazon are obviously by her fans

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4 of 5 people found this review helpful


By Dion on 01-09-15

Holy crap I fell asleep

What would have made Smart Selling on the Phone and Online better?

Nothing wrong with selling over the phone but this book was very hard to finish. Some good points but very niche.

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2 of 3 people found this review helpful

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