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Publisher's Summary

In Scaling Up Excellence, best-selling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up further, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever-better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries - including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare - Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between "Buddhism" versus "Catholicism" - whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people - rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back.
Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge. It is destined to become the standard bearer in the field.
©2014 Robert I. Sutton and Huggy Rao (P)2014 Random House Audio
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Critic Reviews

"A great read that provides real, practical advice whether you're a team of 5 or 50,000. Sutton and Rao find just the right stories to show how almost any team can get bigger and better." (Laszlo Bock, senior vice president of People Operations, Google)
"Innovation at scale and speed is our goal. Robert Sutton and Huggy Rao show us how to do it more often and better, knowing that scale matters." (Beth Comstock, Senior Vice President and Chief Marketing Office, GE)
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Customer Reviews

Most Helpful
5 out of 5 stars
By Raphael F. Fontes on 02-09-15

A must read for all high growth organizations.

Invaluable insights, good mix of different industries, plenty of food for thought. Highly recommend for anyone trying to grow a business.

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2 of 2 people found this review helpful

4 out of 5 stars
By Gabriel Afana on 06-19-18

Not exactly the book I was hoping for

it was a great book and interesting to listen to. However I felt it wasn't very clear what the topic of this book was. I run a small business and I'm interested on all the methods and techniques on how best to scale-up and expand our business. this book is not really about that.

This book is more about how to maintain excellence during and after you scale up. It is not about how to actually scale.

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1 of 1 people found this review helpful

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