- How Companies and Customers are Transforming Business Together
- Narrated by: John Allen Nelson
- Length: 9 hrs and 57 mins
- Unabridged Audiobook
- Release date: 08-20-12
- Language: English
- Publisher: Audible Studios
Regular price: $17.99
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Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction.
Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others. It shows what executives must do to re-create the way their companies interact with and learn from their customers, employees and competitors. It includes exclusive interviews and anecdotes Pearson has conducted or experienced with numerous influential C-suite executives during his time as leader of Dells global social media team and as a consultant to Fortune 1000 companies, worldwide.
Offers a step-by-step process for leaders to apply this knowledge to begin transforming their companies, right now
Begins with a foreword from Mark Addicks, Chief Marketing Officer, General Mills
Over 25 Fortune 500 executives interviewed, including special side-bar interviews with Michael Dell and Marc Benioff
Explores the concept of "Pre-commerce" - the customer's decision making happens well before a transaction takes place and continues after the transaction, representing 99% of time spent online, often outside a company's reach today
Shows how to build internal employee networks and how to take your first and most important steps to integrate social media throughout your company
Pearson reveals that the best ideas are often free and the technology needed is rarely a cost-issue. Instead, it's a matter of the top executive deciding to adopt a new way of engaging directly with its customers.
Customer ReviewsMost Helpful
By WPA Member on 09-15-17
Good for marketing
Good for the marketing side of business. A bit fluffy and posturing but you cannot avoid that when dealing with business executives. Not a game changer but a good fundamental to grasp. I do wish he had hit rhetorics better- repeated/implemented previous chapters' lessons into the next chapter's conclusions.