Regular price: $24.95

Membership details Membership details
  • A 30-day trial plus your first audiobook, free.
  • 1 credit/month after trial – good for any book, any price.
  • Easy exchanges – swap any book you don’t love.
  • Keep your audiobooks, even if you cancel.
  • After your trial, Audible is just $14.95/month.
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $24.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Add to Library for $0.00

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Proven principles for sustainable success, with new leadership insight
Peak is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once but twice. Author Chip Conley, founder and former CEO of one of the world's largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home-sharing company into a world-class hospitality giant, Conley once again used the principles he'd developed in Peak.
In the decade since this book's first edition, Conley's Peak strategy has been developed on six continents in organizations in virtually every industry. The author's foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships - with employees, customers, and investors - and this message has resonated with every kind of leader and company, including some of the world's best known, from Apple to Facebook. Avid users of Peak have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world Peak companies, including the author's own at Airbnb, and exclusive Peak leadership practices that will take you - and your company's performance - to new heights.
Whether you're at a start-up or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had.



Understand how Maslow's hierarchy makes for winning business practices
Learn how Peak drove some of today's top businesses to success
Help employees reach their full potential - and beyond
Transform the customer experience and keep investors happy

The Peak framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home and have proven to be the foundation of healthy, fulfilled lives. Even if you think you're doing great, you could always be doing better - and Peak gives you a road map to the next level.
©2017 Chip Conley (P)2018 Audible, Inc.
Show More Show Less

Customer Reviews

Most Helpful
5 out of 5 stars
By Amazon Customer on 04-19-18

A must read for business professionals<br />

I truly loved this book. A good eye opener to using Maslow and expanding our interpretation of his tool.

Read More Hide me
See all Reviews
© Copyright 1997 - 2018 Audible, Inc