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Mr. Conley has basically aggregated the knowledge of a large number of business authors into one strategy for the hospitality industry which is difficult to apply to some business sectors. Unfortunately, it appears as though he has since changed his entire business plan to more match those competitors from whom he originally differentiated himself. Thus, the book often feels like a study in idealism versus hypocrisy. To top that off, Mr. Conley himself reads the book without much enthusiasm or fortitude, leaving the performance somewhat flat compared to professional voices and leaving room for doubt in what often comes across as a faith based proposal.
For the most part, the references in the book, which is heavily footnoted, are valuable. They make up the primary reason to recommend this listen.
7 of 8 people found this review helpful
As noted in other reviews, this is basically Chip's spin on many other business writers' works as they relate to his business. I found it interesting and helpful, but the highlight was adding some new books to my "I've got to read that" list. As such, a hard copy of the book with it's footnotes would be helpful.
Another reason to get a hard copy instead of an audio book is that The author's narration is pretty bad. It is almost unlistenable at times. It's as if he's reading the words for the first time.
4 of 5 people found this review helpful
Chip Conley has certianly got plenty of scar tissue from the many ups and downs he's faced. I found his explanation of Maslow's hierarchy of needs shed light on so many issues companies and people face in dealing with customers, staff, prospects, shareholders and themselves.
Informative, packed full of examples form real world situations he's had to face, and how he applied Maslow's theories to help him through the tough times and how it helped him get the best out of his engaged and happy people. Worthy reading for anyone in business and particularly for business leaders who may lack a clear set of skills to handle the variety of personalities and situations people create that can quickly blow up in your face.
If you'\re good with people the content will help you better understand them and why they behave in the way that they do.
2 of 2 people found this review helpful
This may be a book with good content but the delivery of that content is dreadful! This is amazing as it is narrated by the author, he sounds like he is totally bored and reading from a script. If I could get a refund I would as this is the worst title I have ever listened to and I cannot get any value from it. Probably great if you want to fall asleep but don't expect to learn much as that is what will happen