• by John G. Miller
  • Narrated by John G. Miller
  • 3 hrs and 15 mins
  • Unabridged Audiobook

Publisher's Summary

The best-selling author of of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization.
Do people fire companies? You bet they do. But anyone can fireproof their organization with the timely and timeless ideas in Outstanding. Every day outstanding organizations do things that ensure they will retain customers, grow revenues, increase market share, and build their reputations. These successful organi­zations comprise people who hold values and take actions - individually and collectively - that are simple but not always easy or obvious.
Informed by Miller's own commitment to the power of per­sonal accountability and enlivened by compelling true stories, Outstanding identifies the principles and behaviors that distinguish such organizations from the pack and provides listeners with ways to integrate these concepts into their own work and companies.
With its short pithy entries that carry a lot of impact and takeaway value, Outstanding is filled with practical ideas that can and should be used every single day by individuals and groups, from the boardroom to the stockroom, for creating a distinguished organization with which customers and stakeholders will want to work.


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Customer Reviews

Most Helpful

Another great book by John G. Miller!

Great content and a very easy read/listen. Great illustrations and well read. I bought this after having listened to QBQ! several times. I am looking forward to his other books. Highly recommended!!
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- Tara Cox

Great Read!

As a manager overseeing around 30 people in 5 different locations, I was able to take these lessons and add them to my everyday routines. These days without exceptional customer service your business will sink fast and I was able to formulate my own examples based on the stories in this book to create some really great trainings for my team. Would rate 6 stars if I could.
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- Amazon Customer

Book Details

  • Release Date: 01-05-2010
  • Publisher: Penguin Audio