In order to win relationships in today's business climate, you must first understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list, and valuing relationships over technology.
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Really solid advice
It's True - Nice Guys DO Finish First!
Great book! Good to know I'm not the only one out there who thinks nice guys finish first!
I much prefer audio books when the author reads them - you get a much better feel for the content.