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Would you consider the audio edition of Never Lose a Customer Again to be better than the print version?
No but I listened on 2x and finished it super fast
What was one of the most memorable moments of Never Lose a Customer Again?
realizing there are 8 phases. The moment I put myself in the customers mind for the 3rd phase after they just purchased. Light bulb went off.
What about Joey Coleman’s performance did you like?
Humor and passion
Was there a moment in the book that particularly moved you?
Seeing how I can turn a customer into a forever customer and upsell!
Any additional comments?
Packed with gems every few minutes. This is great for B2C and B2B businesses.
2 of 2 people found this review helpful
Joey Coleman, not surprisingly, exceeds my expectations for a book on customer retention. From start to finish there is a wealth of information and tools provided. It’s the uncommon common sense and Joey distills it so clearly. I am excited to go through the book again, engage my team and use the tools that Joey has shared.
1 of 1 people found this review helpful
English is my second language but his explanations are very simple and easy to understand. I had learned a lot of things from Joey. Personally thanks to him to wrote such a beautiful book like this.
I’ve read a lot of business books - this is my favourite so far, it is a step by step of what to do. I LOVE it.