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Publisher's Summary

Your friend's mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks?
The meeting with his international customers is going well for the corporate president - until he gives the thumbs-up sign. Why?
You welcome your new neighbors with a bouquet of your prizewinning daffodils. Yet your beautiful yellow blossoms are met with looks of shock and horror. Why?
Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today's truly multicultural society. Both highly informative and entertaining, Multicultural Manners gives you the understanding you need, the perfect words to say, and the correct behavior to use in a wide range of cross-cultural situations.
The book features completely updated etiquette guidelines with special emphasis on post-September 11 culture clashes, as well as a brand-new section that demystifies unfamiliar cultures in the news. Norine Dresser identifies key cross-cultural hot spots and suggests methods that foster respect for diversity. You'll discover:

The do's and don'ts of successful business and social interaction with people from different cultures
Appropriate etiquette regarding body language, food, child rearing, clothing, word choices, colors, entertaining, romance, and gift giving
Detailed tips on avoiding embarrassment at work, in the classroom, in health-care settings, on business trips, at meals, at weddings, at funerals, and on vacations and holidays
Amusing firsthand accounts of cultural gaffes that illustrate how miscues happen - and how to avoid them
A breakdown of customs, religions, languages, and ethnicities for 70 different countries

©1996, 2005 Norine Dresser (P)2012 Audible, Inc.
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Customer Reviews

Most Helpful
4 out of 5 stars
By -E on 02-11-13

Helpful book. Worth the read.

Any additional comments?

The book was helpful. The author did the best that a journalist can do. It would have been better if she spent her life traveling the world and had her own perspectives rather than reporting the stories of others (which limits her own understanding). However, I understand she wrote for a newspaper for 20+ years on multicultural manners. She did do a good job, and I did learn from her findings. Combining Norine Dresser's Multicultural Manners with Terri Morrison's Kiss, Bow, or Shake Hands and a diverse range of travel experiences, and you're a pretty well-rounded individual.

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