Michael Alter on Building Superior Customer Service

  • by Michael Alter
  • Narrated by Dave Summers
  • 0 hrs and 9 mins
  • Radio/TV Program

Publisher's Summary

At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backwards, Michael Alter, president of the payroll provider, says the only way to continue to grow is to change and try new things. And it may account for the company's fast growth, a three-year growth rate of 1.302 percent.

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Book Details

  • Release Date: 11-05-2014
  • Publisher: American Management Association