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Publisher's Summary

In an online and social media world, measurement is the key to success.
If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed - with powerful results.
Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.


Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around
Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences
Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate
Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.
©2011 Katie Delahaye Paine (P)2012 Audible, Inc.
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Customer Reviews

Most Helpful
5 out of 5 stars
By Victoria on 11-19-12

Good info

What made the experience of listening to Measure What Matters the most enjoyable?

Easy to understand reader

Any additional comments?

Some words do not match the book. Happens infrequently but it happens. I.e book says argue but reader said agree.

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