Louder Than Words

  • by Joe Navarro, Toni Sciarra Poynter
  • Narrated by Paul Costanzo
  • 6 hrs and 49 mins
  • Unabridged Audiobook

Publisher's Summary

International best-selling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.
Why is it that some people have all the elements of success - education, skills, integrity, motivation - but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and nonverbal signals - in poker terms, "tells" - in business, to assess and influence others.
Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.
Jump-start your career as you discover how to:

Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt - even over the phone
Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire - and see what posture, work practices, workspaces, and even electronic habits say about people
Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
Learn what the "comfort dividend" can do for you and your business
Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this audiobook is your get-back-to-work bible.


See More Like This

Customer Reviews

Most Helpful

Read this if you're an average worker

If you've read the author's other book "What Every BODY Is Saying," you'll find some repetition in the beginning of this book. This book is exactly what its title purport it to be - take your career from average to exceptional. Many of the observations that the author makes about businesses and individuals are obvious, like customers get upset when there's only one cashier to handle a long line and when another worker is called, the worker strolls to his station. Managers should be training their workers to be more responsive to customers if they want to keep their business. I think this book is still worth reading. Even if there is only a few good suggestions that you would apply, practicing some good work habits would improve your performance.
Read full review

- A. Yoshida

Incredibly useful

Would you consider the audio edition of Louder Than Words to be better than the print version?

Not necessarily. But it's definitely way more convenient for me since I am able to listen to it when spending hours driving. I mean, I tried reading and driving at the same time...doesn't seem to work for some reason.

What did you like best about this story?

The concepts he teaches, especially the body language signs he teaches you all about are amazingly useful. I see these things in my every day life and it has been an immense eye-opener into the feelings of others around me, and these concepts have given me such a power to influence others and be effective in human interaction. As something that is accessible to anyone to use, it is unmatched in its usefulness and influence.

Which scene was your favorite?

Chapter 4 and Chapter 9

What did you learn from Louder Than Words that you would use in your daily life?

Tons of things in the non-verbal world, which means that I use it every moment of my life; and this does not only include body language, but other non-verbals as well. Though I absolutely favor the body language aspect

Any additional comments?

Joe Navarro is a non-verbal genius. If you want to be more effective and influential in every interaction you are involved in among other people, read this book.

Read full review

- Jake

Book Details

  • Release Date: 05-07-2013
  • Publisher: HarperAudio