International best-selling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.
Why is it that some people have all the elements of success - education, skills, integrity, motivation - but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and nonverbal signals - in poker terms, "tells" - in business, to assess and influence others.
Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.
Jump-start your career as you discover how to:
Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt - even over the phone
Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire - and see what posture, work practices, workspaces, and even electronic habits say about people
Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
Learn what the "comfort dividend" can do for you and your business
Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional
Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this audiobook is your get-back-to-work bible.
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Not necessarily. But it's definitely way more convenient for me since I am able to listen to it when spending hours driving. I mean, I tried reading and driving at the same time...doesn't seem to work for some reason.
The concepts he teaches, especially the body language signs he teaches you all about are amazingly useful. I see these things in my every day life and it has been an immense eye-opener into the feelings of others around me, and these concepts have given me such a power to influence others and be effective in human interaction. As something that is accessible to anyone to use, it is unmatched in its usefulness and influence.
Chapter 4 and Chapter 9
Tons of things in the non-verbal world, which means that I use it every moment of my life; and this does not only include body language, but other non-verbals as well. Though I absolutely favor the body language aspect
Joe Navarro is a non-verbal genius. If you want to be more effective and influential in every interaction you are involved in among other people, read this book.
Read this if you're an average worker
- A. Yoshida