Regular price: $20.99

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $20.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Here's a proven program for turning effective listening into a powerful business tool.
Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions: millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you professionally, socially, and personally. With her time-tested techniques, you'll learn how to:



Eliminate distractions and improve your concentration on what is being said
Locate key words, phrases, and ideas while listening
Cut through your own listening biases
Interpret body language clues
Ask constructive, non-threatening questions that elicit real information
Get others to listen to you
Master a whole range of listening skills that you can use on the job and in your personal life
©1995 Madelyn Burley-Allen; (P)2007 Gildan Media
Show More Show Less

Customer Reviews

Most Helpful

By Adryan on 05-11-07

Mixed

A little long winded and beats around the bush. I was hoping a little more in-depth focus on the skill of listening itself and not the psychological analysis why people don't listen. There are lots of good points but still lots of chaff mixed in.

If you want a better, clear cut and no nonsense approach on the art of listening, I suggest checking out Covey's Seven Habits of Highly effective people on Listening

Read More Hide me

6 of 6 people found this review helpful


By Stephan B. on 04-23-07

Good message/Bad narration

The message of the book is lost in the poor narration. The constant mispronounciations and forced pace by the author make it difficult to accept the message is one of quality.

Read More Hide me

6 of 6 people found this review helpful

See all Reviews
© Copyright 1997 - 2018 Audible, Inc