What makes a person easy to work with and effective on the job? How do some people earn the respect of both co-workers and employers? It's no 'secret' or unique personal characteristic. In many cases, it's simply the ability to listen effectively. This program teaches how to: build rapport, gain acceptance and establish trust, avoid conflicts, win allies and influence others, and more. It's one thing to hear what others say - it's another to actively listen. This program will help you and your team members increase productivity on the job through superior listening techniques. Suitable for all staff members.More
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