Lessons Learned in Retail Management

  • by Jeannie G Bruenning
  • Narrated by Jim Seybert
  • 4 hrs and 37 mins
  • Unabridged Audiobook

Publisher's Summary

Managers are the heart, soul and brains of any retail operation.
Lessons Learned in Retail Management breaks down the manager's role in four parts: the importance of understanding financials, the skills needed in managing people, finding the lost art of customer service, and the importance of personal development. 25 years in the making, it contains successful tools for building strong foundations and turning stores around. You can be a successful manager - no matter how tall the ladder of success may be.
Whether you are on the first rung of the ladder or feel as if you're stuck somewhere in the middle, Lessons Learned in Retail Management is a primer in basic retail management and provides tools that will challenge you to reach for the next rung. Introduction and Conclusion are read by the author.


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Customer Reviews

Most Helpful

Informative and Inspirational Business Book

As a business owner, I'm always in search of the next great business book that going to teach me something new, or tell me something I've heard before, but in a way I've not heard it before.

I'm happy to announce that this book fits the bill. Not only does it tell me things I have not heard before (like the importance of not allowing seasonal dips to get you down), but it also told me things I already knew in a way I hadn't heard before (such as scheduling people well in advance so that they can have a life that's more predictable, and thereby find one less reason to hate their job because they never know when they are working).

The author of the book gives a nice, long introduction, which at first I didn't understand, but as she drew me into her background and story, I understood why she recorded it herself. The audio quality of the author's intro was inferior compared to the recording of the book itself, which was rich and professional. But I forgive her for the tinny quality of the recording because it was brief, and the content was great.

After the author's intro, Jim Seybert did a fantastic job narrating. He threw himself into the narration with the perfect balance of acting when there was a phrase with emotion or frustration to convey to the reader, and he was great in that regard. Not once did I sense that he was reading a book. It was like he was just telling me the advice, making it up as he went. That's how smooth the reading was. Right on cue, Jim became a confident authoritarian when conveying the solid advice given by the author in terms of how to run your business like a pro.

This book focuses on so four main aspects of retail management, but my favorite aspect was Operations, which is the area where I have the least experience.

If you work in retail, have aspirations to manage a store or anywhere people may one day show up, this book is a must. As more and more stores are closing their doors in the wake of internet sales taking over retail store sales, a book like this has never been more crucial to the success of a brick and mortar business.

I was offered a copy of this book in exchange for an honest review, and I enjoyed it so much, I'm going to seek out other non-fiction business books by this same author if they exist. Highly recommended business book, packed with practical advice you can use the same day you listen to it. I sure did.
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- Dominique

Book Details

  • Release Date: 10-30-2017
  • Publisher: A Silver Thread Publishing