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Publisher's Summary

Bradley R. Staats, an assistant professor at the University of North Carolina’s Kenan-Flagler Business School, and David M. Upton, a professor of operations management at the University of Oxford’s Said Business School, report on how the “Toyota” principles can also be effective in operations involving judgment and expertise.

This article was first published in the October 2011 issue of Harvard Business Review.
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©2011 by the President and Fellows of Harvard College, All Rights Reserved (P)2011 Audible Inc.
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