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Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.
One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices.
Joseph Michelli, author of the Wall Street Journal, USA Today, and Businessweek best seller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn - one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.
In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:
Savor and Elevate
Love to Be Loved
Reach for Common Ground
Mobilize the Connection
Cherish and Challenge Your Legacy
Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book - from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.
In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.
Customer ReviewsMost Helpful
By J. Kennington on 08-06-14
The customer pays for hearing publicity
Would you say that listening to this book was time well-spent? Why or why not?
It had some interesting things but all in all it sounded like they were selling me on buying Starbucks and not explaining how to imitate.
Would you ever listen to anything by Joseph A. Michelli again?
What about Joseph A. Michelli and Tom Parks ’s performance did you like?
A lot of examples
Could you see Leading the Starbucks Way being made into a movie or a TV series? Who should the stars be?
0 of 1 people found this review helpful