It's My Pleasure

  • by Dee Ann Turner
  • Narrated by Michelle Murillo
  • 3 hrs and 13 mins
  • Unabridged Audiobook

Publisher's Summary

Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.
Based on her more than 30 years at Chick-fil-A, most of which have been spent as vice president of corporate talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.


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Customer Reviews

Most Helpful

Outstanding book.

Every business, big or small, should be applying the principles in this book. You need the right culture in this age of customer service. Outstanding!
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- Rodney

A Burns AL OH

Best book read in the last 10 year's!
The lives CFA has touched!
Thank You Dee Ann Turner
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- AL buyer

Book Details

  • Release Date: 03-30-2016
  • Publisher: Elevate