It's My Pleasure

  • by Dee Ann Turner
  • Narrated by Michelle Murillo
  • 3 hrs and 13 mins
  • Unabridged Audiobook

Publisher's Summary

Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.
Based on her more than 30 years at Chick-fil-A, most of which have been spent as vice president of corporate talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.

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Customer Reviews

Most Helpful

It's always about customer service

This is a must read for any business owner or manager that's wanting to grow there business.
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- amyjo1230

Positive message wrapped in an advertisement

The messages are only fresh if you haven't read other business books. It would be interesting to count the number of times the author says "Chik Fil-A." The book comes off as more of an advertisement for the business than as a motivational and educational tool.
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- Daniel A. Shaye

Book Details

  • Release Date: 03-30-2016
  • Publisher: Elevate