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ITIL book s hard to listen as it is read quite monotonously almost robot-like. ITSM while written in a similar style is narrated much more brightly and has a lot of examples and not only theoretical material. This made this book easy to listen and I retained more information as a result. However the books compliment each other very well. So overall is a the value for the money and time is good.
2 of 2 people found this review helpful
it only talked more on ITSM.... not really recommended for the ITIL exam.
overall it was just okay
0 of 2 people found this review helpful