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Publisher's Summary

Birth, death, and conflict - three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication - not just using different words, but rather learning to think differently.
I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Listeners learn how to:


Tell the other person's story - the cornerstone of real engagement
Look from the outside in and see themselves as others do
Recognize the role systemic factors play - and transform a conflict into a shared challenge
Overcome the defense mechanisms that derail dialogue
For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.
©2013 Donny Ebenstein (P)2013 Gildan Media LLC
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