Regular price: $19.95

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $19.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

This book reveals what it takes for consultants of all types, as well as organizational leaders, to be really helpful in dealing with the complex, systemic, constantly changing organizational problems of today. They need to rapidly create a relationship of trust and openness that enables clients, subordinates, and team members to reveal what is really on their minds and to jointly develop a sense of what is the problem and what kind of adaptive response could best deal with it.
Schein first introduced some of these concepts in his foundational 1969 book Process Consultation, which is still in use today. But now clients don't have the time or patience for the endless questioning that characterized much of process consultation. And clients still expect consultants to hand them answers. But Schein has come to realize that answers from outsiders are useless, because they're often working the wrong problem, don't understand the client organization's culture, or ignore the fact that constant change makes today's solutions obsolete tomorrow.
To achieve a joint sense of what to do requires consultants and other helpers to develop a different kind of relationship with clients - a set of attitudes and behaviors that Schein calls humble consulting. Schein shows how helpers can display from the moment of first contact a level of caring and curiosity to move from relationships of professional distance to relationships of personalized trust and openness. And he gives many examples of the profound changes in mindset, behavior, and daily actions that flow from this new helpful consulting model.
©2016 Edgar H. Schein (P)2016 Edgar H. Schein
Show More Show Less

Customer Reviews

Most Helpful
5 out of 5 stars
By Bethany Lynn von Steinbergs on 02-16-17

Amazing read - so much wisdom

This book is a must read for anyone in a consultative role. Simple and profound principles.

Read More Hide me
5 out of 5 stars
By Stephen Tucker on 11-18-16

great book but first chapters a bit of a bore

I found this book very informative and would recommend it to any business coach. it does start off a little slow but the comparison and stories of very informative.

Read More Hide me
See all Reviews
© Copyright 1997 - 2018 Audible, Inc