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Would you recommend this audiobook to a friend? If so, why?
Using his own family and business experience as a back drop, Jack Mitchell offers a wealth of useful and usable tips to improve the overall performance and sales of your business. The philosophy of the book is probably best described as treat others as you would like to be treated and then, treat them even better. Always keep moving forward. Always do your best. Look at potential failures as opportunities to learn and succeed. Make sure your philosophy is customer based.
Was there a moment in the book that particularly moved you?
I enjoyed hearing the how Jack used his PET based strategy to overcome business obstacles and avoid even bigger ones. His examples were so relate able. I could see how I already use some of those same strategies and came to understand how I can apply many more to my own online business. The book really is a treasure chest of useful information.
Any additional comments?
I would highly recommend this book to anyone with the desire to improve the customer experience and business bottom line. Thank you Jack for sharing!
1 of 1 people found this review helpful
this is an excellent book filled with tremendous ideas on building a customer focused organization. I especially appreciated the authenticity of Jack reading his own book and hearing his passion for his culture come through. high recommend!