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If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.
The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits - new customers, repeat customers - by providing exceptional customer service. It's that simple, says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace.
Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
Customer ReviewsMost Helpful
By Stittsville Shopper on 04-24-15
Interesting story packed with useful information
Would you recommend this audiobook to a friend? If so, why?
Using his own family and business experience as a back drop, Jack Mitchell offers a wealth of useful and usable tips to improve the overall performance and sales of your business. The philosophy of the book is probably best described as treat others as you would like to be treated and then, treat them even better. Always keep moving forward. Always do your best. Look at potential failures as opportunities to learn and succeed. Make sure your philosophy is customer based.
Was there a moment in the book that particularly moved you?
I enjoyed hearing the how Jack used his PET based strategy to overcome business obstacles and avoid even bigger ones. His examples were so relate able. I could see how I already use some of those same strategies and came to understand how I can apply many more to my own online business. The book really is a treasure chest of useful information.
Any additional comments?
I would highly recommend this book to anyone with the desire to improve the customer experience and business bottom line. Thank you Jack for sharing!
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