In this issue:
"Customer Loyalty Isn’t Enough. Grow Your Share Wallet" by Timothy L. Keiningham, Lerzan Aksov, Alexander Buoye, and Bruce Cooil.
"The Sustainable Economy" by Yvon Chouinard, Jib Ellison, and Rick Ridgeway.
"Learn Knowledge Work" by Bradley R. Staats and David M. Upton.
"Designing Breakthrough Products" by Roberto Verganti.
©2011 by the President and Fellows of Harvard College, All Rights Reserved; (P)2010 Audible Inc.