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Publisher's Summary

This March 2005 edition of Harvard Business Review includes four feature articles. First, we'll find out the benefits of minimizing the time and effort required of your customers. Then, we'll take a look at examples of what great managers do to make their businesses, as well as their employees' job satisfaction, better. We'll also examine the dangers of aspiring to overly-harmonious team efforts and the challenges faced by women who want to get back into their careers after an extended hiatus.
©2005 by the President and Fellows of Harvard College, All Rights Reserved; (P)2005 Audible Inc.
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