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Publisher's Summary

In this issue of the Harvard Business Review for March 2003, there are four feature stories. First, some companies learn to turn a profit from other company's bad customers. Second, learn how to better predict the disasters you should have seen coming. Third, Harold Leavitt explains "Why Hierarchies Thrive" in every type of organization. Fourth, find your innovation sweet spot when developing new products. And, finally, you'll hear executive summaries of the remaining articles from this month's issue.
©2003 by the President and Fellows of Harvard College, All Rights Reserved; (P)2003 Audible Inc.
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