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Publisher's Summary

In this issue:
IDEA WATCH
"The Dark Side of Cross-Selling" by Denish Shah and V. Kumar.
FEATURE ARTICLES
"Your Company’s History as a Leadership Tool" by John T. Seaman Jr. and George David Smith.
"Who Can Fix the Middle-Skills Gap?" by James Finegold and Paul Osterman.
"The Microwork Solution" by Francesca Gina and Bradley R. Staats.
©2012 by the President and Fellows of Harvard College, All Rights Reserved; (P)2012 Audible Inc.
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