In this issue:
"Revolutionizing Customer Service" by the Editors of Harvard Business Review.
"Making Exit Interviews Count" by Everett Spain and Boris Groysberg.
"Culture Is Not the Culprit" by Jay W. Lorsch and Emily McTague.
"Pipelines, Platforms, and the New Rules of Strategy" by Marshall W. Van Alstyne, Geoffrey G. Parker, and Sangeet Paul Choudary.
Please Note: Harvard Business Review does not publish in August.
©2016 by the President and Fellows of Harvard College, All Rights Reserved; (P)2016 Audible Inc.