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Publisher's Summary

This month's issue includes two complete articles: "When Should a Leader Apologize and When Not?" and "Your Loyalty Program is Betraying You." Plus, you'll hear OnPoint summaries of three more articles: "Home Depot's Blueprint for Culture Change;" "Match Your Innovation Strategy to Your Innovation Ecosystem;" and "Localization: The Revolution in Consumer Markets." And you'll get Executive Summaries of two additional articles, along with special commentary by HBR Senior Editor Gardiner Morse.
©2006 by the President and Fellows of Harvard College, All Rights Reserved; (P)2006 Audible Inc.
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