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Publisher's Summary

In this edition of the Harvard Business Review for April 2003, there are four full-length feature articles and five executive summaries. First, a look at luxury items targeted for the middle class. Second, bring R & D into services to make them more efficient. Third, the 2003 HBR list of breakthrough ideas for tomorrow's business leaders. And finally, some specific recommendations on how to overcome the fear of feedback.
©2003 by the President and Fellows of Harvard College, All Rights Reserved; (P)2003 Audible Inc.
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