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Publisher's Summary

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing 'chicken soup style' stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
©2004 Studer Group (P)2012 Studer Group
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Customer Reviews

Most Helpful
5 out of 5 stars
By Andrea on 03-25-15

Excellent

I learned a lot on this book and started applying them in my practice. I'm excited to see the results as we hardwired excellence in our organization.

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1 of 1 people found this review helpful

5 out of 5 stars
By Arlen Byrd on 03-25-15

Heart, theory, and practice!

I've ready many "complete theory" business books, from The Great Game to EMyth to Rockefeller Habits, etc. This one has tactics very focused on healthcare, but the principles are broadly applicable. None other I've ready seems to get people and the power of intrinsic motivation like this one. So many good points: excellent stories, clear tactics, a unified and simple system, and a true focus on balanced outcomes for all stakeholders. This is not pie in the sky. It is clearly born of very deep practical experience with hundreds of organizations over decades.

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1 of 1 people found this review helpful

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Customer Reviews

Most Helpful
5 out of 5 stars
By Anonymous User on 04-26-17

Engaging audio.

Excellent presentation putting hardwiring for excellence into perspective with real experiences and outcomes. Recommended for all healthcare leaders wanting to make a difference.

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