From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager's existence. So what do most do? Ignore them!
And that's a recipe for more problems. Written by a seasoned HR expert and employment attorney, Hard-Won Wisdom takes you inside the messy reality of situations gone wrong, including:
A joking comment taken as a command
An email exchange that escalates ridiculously out of control
A request for confidentiality that backfires in a big way
The right employee...fired the wrong way
The wrong employee...hired the right way
These sometimes funny, always cautionary tales reinforce crucial lessons for managers. From failing to give feedback and withholding key information to exercising poor judgment and making faulty assumptions, every story highlights the role management plays in exacerbating (or easing) trouble.
And each story suggests simple strategies to turn the situation around. The memorable lessons help managers motivate underachievers, defuse angry employees, discipline without inviting legal action - and handle every tricky people issue they simply can't avoid.
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Funny, Informative and Useful Stories
I think books are best read by the author and this one is a great example of why. Jathan's stories all come from real-life experiences are and expertly recounted with all the hilarious/tragic details included. I felt like he was telling me the stories in person and offering each moral with sincerity.
The different stories are grouped into chapters. If you have a particular issue or question you can go to that chapter and see what Jathan has to say about it.
Although characters aren't exactly performed, Jathan's impersonation of "Texas Wes" is actually pretty great.
It would be possible except that there is so much information to soak in! I would listen to each chapter separately and really give yourself a chance to think about the morals at the end of each story.
Jathan's reading style makes listening to this book pleasant and enjoyable. It made me laugh out loud at times, and at other times feel genuinely bad for all involved in the story!
- Megan M.
- Robert D. White