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Good stuff! Really concise and useful - never boring. I’m already able to use these tips. I listen to loads of business books and am surprised this one hasn’t popped up before.
I've enjoyed many of these HBR Best volumes. This one is no exception. Multiple reading provide great value for me.
Buy it and you'll never regret it. I go back to this book again and again when i deliver training to my managers.
Some great insights on how to manage people in a business environment. Plenty of scenarios detailed and analysed. Lots of ideas and suggestions on how to deal with awkward and difficult people situations. I would recommend this audiobook.