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Publisher's Summary

Are you frustrated with Wondering why Yelp is filtering your good reviews? For many small business owners, that's like asking if the sky is blue or if taxes stink! But it doesn't have to be that way. By the time you finish listening to Frustrated with Yelp!?, you will have learned all the tricks to employ and all the pitfalls to avoid while establishing your business's positive, relevant presence on
Yelp is one of the most powerful social media tools today's tech savvy consumer uses, and it can be the greatest generator of business for the business that "uses" Yelp properly. Just so, the business owner who takes the wrong approach with (or, even worse, those who don't engage with the website at all) can stand to suffer a tarnished reputation and loss of customers and profits!
Frustrated with Yelp!? will help introduce to the uninitiated, explaining what exactly the site is, how it works, and who tends to use it. This book will take you through the basics, such as how to set up your business account on, or how to "claim" a page already established for your business. You will learn how to make sure your business' Yelp profile is accurate and up to date, and how to add, change, or remove information, images, and other pertinent material. You will also get something of a "behind the scenes" look at how and why operates the way it does, with the infamous, mysterious Yelp Filter explained. Most important of all, though, you will be getting a filed manual on how to deal with bad reviews and unhappy reviewers, and you will learn how to engage with and leverage satisfied clientele, reducing the negative impact created by the former group and maximizing the positive impact generated by the latter. Through narrative chapters, step-by-step instructions, and even cautionary case studies, you can gain great insight and experience on how to best use
©2013 Erik Devash (P)2013 Erik Devash
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Customer Reviews

Most Helpful
5 out of 5 stars
By enna on 03-17-16

Not bad

Basic information but fascinating. Fascinating because I was so frustrated with Yelp and this book convinced me that #1 I was not alone and #2 that as a business owner I just have to suck it up and keep yelping. Sigh.

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3 out of 5 stars
By Jack on 11-22-14

Not much about mastering

Any additional comments?

I was expecting to learn more about how yelp ranks your business in their search results, or how to set up your yelp page to convert people who find my yelp page into customers. This book doesn't cover these topics well at all. After listening to this book, I do not in anyway feel like I have mastered yelp. It may be a good overview for anyone that doesn't know anything about yelp, but that's about it. Seems more like the author wrote this book to complain about yelp's filter.

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