Exceeding Customer Expectations
- Narrated by: Gary Telles
- Length: 8 hrs and 20 mins
- Unabridged Audiobook
- Release date: 12-28-06
- Language: English
- Publisher: Books on Tape
Regular price: $24.50
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Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
"Classy people create classy companies, and there is no more classy - or successful - company than Enterprise Rent-A-Car." (Warren Buffett, Chairman and CEO, Berkshire Hathaway)
Customer ReviewsMost Helpful
By Steve on 03-08-12
Was a good biography about Enterprise
Would you recommend this book to a friend? Why or why not?
This was good if you're looking for a biography about the history of Enterprise Rent a Car, but not many of the ideas were new or very actionable in different organizations.
1 of 2 people found this review helpful