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This book hit home and will impact the way I practice and view my work. Thank you!
I am a manager to an acute care unit and felt I needed some help with my staff. This audiobook did that for me. It may be a few years old, but the principles still apply. It provided me with real life scenarios and tool examples of what I CAN DO for each scenario. As a nurse, our job isnt easy, but this book will help make it easier for my staff. It is the least I can do.
I recommend this book to all in management, especially healthcare. I was so into this book, that i finished it in one day and was sad that it ended too soon.