Regular price: $14.95

Membership details Membership details
  • A 30-day trial plus your first audiobook, free.
  • 1 credit/month after trial – good for any book, any price.
  • Easy exchanges – swap any book you don’t love.
  • Keep your audiobooks, even if you cancel.
  • After your trial, Audible is just $14.95/month.
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $14.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Is it possible to create a positive workforce in negative times?
Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.
In her audiobook, Eat THAT Cookie! How Workplace Positivity Pays Off... For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.)
Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.
Listeners will learn:

How to decree and enforce mandatory fun so that it's really, well, fun.
Guidelines for doing celebrations the right way.
Strategies for dealing with queens, poisoners, complainers and other problem people.
How not to succumb to process paralysis.
Why victim thinking is so destructive, and how to eliminate it from the organization.
How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients.

©2009 Fire Starter Publishing & Liz, Inc. (P)2013 Fire Starter Publishing & Liz, Inc.
Show More Show Less

Customer Reviews

Most Helpful
5 out of 5 stars
By Amazon Customer on 09-21-17


This book hit home and will impact the way I practice and view my work. Thank you!

Read More Hide me
5 out of 5 stars
By nycgirl on 05-24-16

wish it could have been longer

I am a manager to an acute care unit and felt I needed some help with my staff. This audiobook did that for me. It may be a few years old, but the principles still apply. It provided me with real life scenarios and tool examples of what I CAN DO for each scenario. As a nurse, our job isnt easy, but this book will help make it easier for my staff. It is the least I can do.
I recommend this book to all in management, especially healthcare. I was so into this book, that i finished it in one day and was sad that it ended too soon.

Read More Hide me
See all Reviews
© Copyright 1997 - 2018 Audible, Inc