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Publisher's Summary

Is it possible to create a positive workforce in negative times?
Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.
In her audiobook, Eat THAT Cookie! How Workplace Positivity Pays Off... For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.)
Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.
Listeners will learn:



How to decree and enforce mandatory fun so that it's really, well, fun.
Guidelines for doing celebrations the right way.
Strategies for dealing with queens, poisoners, complainers and other problem people.
How not to succumb to process paralysis.
Why victim thinking is so destructive, and how to eliminate it from the organization.
How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients.

©2009 Fire Starter Publishing & Liz, Inc. (P)2013 Fire Starter Publishing & Liz, Inc.
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Customer Reviews

Most Helpful

By Amazon Customer on 09-21-17

LOVED IT!

This book hit home and will impact the way I practice and view my work. Thank you!

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By nycgirl on 05-24-16

wish it could have been longer

I am a manager to an acute care unit and felt I needed some help with my staff. This audiobook did that for me. It may be a few years old, but the principles still apply. It provided me with real life scenarios and tool examples of what I CAN DO for each scenario. As a nurse, our job isnt easy, but this book will help make it easier for my staff. It is the least I can do.
I recommend this book to all in management, especially healthcare. I was so into this book, that i finished it in one day and was sad that it ended too soon.

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