Driven to Delight

  • by Joseph A. Michelli
  • Narrated by Joseph A. Michelli
  • 7 hrs and 31 mins
  • Unabridged Audiobook

Publisher's Summary

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.


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Customer Reviews

Most Helpful

It's a good book.

Very good for a writer and narrator. This book is almost purely about customer service, but it did have good information in it.
Read full review

- Shayne

Book Details

  • Release Date: 12-06-2015
  • Publisher: Brilliance Audio