• Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

  • By: Shep Hyken
  • Narrated by: Dr. Tony Alessandra
  • Length: 28 mins
  • Original Recording
  • Release date: 02-22-13
  • Language: English
  • Publisher: Alessandra & Associates, Inc.
  • 5.0 (1 rating)

Regular price: $6.99

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $6.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic.
Shep Hyken believes that if you just work to satisfy customers, you are just average and in danger of losing your customers. Shep discusses the importance of speed in customer service; it's the difference between good service and incredibly great service. Consistency of your customer service effort is crucial to creating moments of magic for your customers.
©1996 Dr. Tony Alessandra (P)2006 Dr. Tony Alessandra
Show More Show Less
No Reviews are Available
© Copyright 1997 - 2018 Audible, Inc