Difficult Conversations

  • by Harvard Business Review
  • Narrated by Jonathan Yen
  • 1 hrs and 34 mins
  • Unabridged Audiobook

Publisher's Summary

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.
Difficult Conversations walks you through:


Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.
Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.

More

See More Like This

Customer Reviews

Most Helpful

Excellent

grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results
Read full review

- Evonne

Book Details

  • Release Date: 04-01-2016
  • Publisher: Audible Studios