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Publisher's Summary

We have taken the time to extract the individual seminars and lectures of Dr. Liker used to create this world-renowned publication and offer them in a series of bite-sized, topic specific learning modules. Follow along as Dr. Liker explains the Lean Leadership Development Model (LLDM), and how it aligns with the accepted principles of operational excellence. Learn about the behaviors required to sustain it long-term. Understand how leadership must walk the talk of True North. Find out how to actively engage in developing lean leader skills. The teaching objectives for this section are the following:


Communicate that processes are a delivery mechanism of value
Distinguish between organizations that focus primarily vertically versus those that focus horizontally to satisfy customers
Show how disconnected processes hide problems
Show how connected processes surface problems

©2016 Jeffrey Liker (P)2016 Jeffrey Liker
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Customer Reviews

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By Daniel Pickett on 10-17-17

Good overview of how connected systems help to surface defects

In this segment, Jeffrey Liker presents a clear explanation of how a manage-by-the-numbers approach with disconnected processes leads people to hide their defects and make the numbers look good even when their work may be negatively impacting other processes. When processes are more closely connected, such as in one piece flow, defects surface quickly. A culture where workers’ creativity was applied to playing a game of numbers can transform into a culture where that creativity can be applied toward actually improving processes.

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