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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and more than 200 examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
Customer ReviewsMost Helpful
By Robert Shaff on 04-20-17
Best book on how to inspire Remarkable customer service ever written!
Steve Curtin has captured the true "essence" of how to inspire and deliver great customer service. Every business and every employee that has customers should read this book!
By Kindle Customer on 09-27-15
Loved every minute of this book! The narrator was very clear and precise and made each chapter interesting. He kept your attention. I plan to listen to this again and use it as a guide in my career. Highly recommended! The examples alone make it worthwhile.