Best-selling author and people-productivity expert Rebecca L. Morgan is a certified speaking professional and managing partner of the Morgan Seminar Group in San Jose, California. Morgan works with organizations that want their people to work smarter, and with individuals who want to get more done. She has lectured to the executives, managers, salespeople, customer service reps, individual contributors, and support staff of some of the country's best organizations on topics such as time management, communication, and customer service. She helps businesses design lasting solutions. Defrosting Telephone Cold Calls breaks through the ice of "cold calls" and discusses tricky business questions such as: How do you get through the telephone "guards" - the receptionist? How do you overcome call reluctance? How can you qualify the call to see if your product/service and the prospect are a good fit?
"This superb [program] provides invaluable pointers on significant details that are often overlooked by cold-callers. You'll find this...a worthwhile addition to your...library." ( James Crawford, Personal Selling Power)
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