Dealing with Difficult People

  • by Roy Lilley
  • Narrated by Daniel Philpott
  • 3 hrs and 46 mins
  • Unabridged Audiobook

Publisher's Summary

Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.


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Customer Reviews

Most Helpful


There is very little meat here. Unless you are just getting started in the world, you won't find anything imponderable in this book. Basic stuff.

The delivery walks a fine line, often stumbling, between corny and light-hearted. The subject isn't one suitable for jokes.

I wanted some serious insight into difficult people---and not just the obviously difficult types like ego maniacs, but people who can't decisions or people who must always be the origin of every new idea.

Rarely do I complete an audio book and then delete it from my computer. If I should ever want to listen again, I'll download it.

Save your $10 or your credit.
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- Chris Reich

saved my job with this audio book

I was literally about to walk out on my job before I downloaded this book. After listening to chapter 4, dealing with difficult bosses, I decided to give it another chance. As soon as my boss blew up at me again, I bit my tongue and remembered Lilley's advice, and in a matter of minutes, I had my bully boss apologizing and going out of his way to be nice to me. I highly recommend this for anyone who's butting heads. It has helped me not only deal with difficult people, but also realize how difficult I can be.
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- rebecca

Book Details

  • Release Date: 01-21-2010
  • Publisher: Audible Studios